Boost Performance with HDI and ITIL Certification Training
HDIOC can put you in touch with official HDI Certification Training. Courses
are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!
HDIOC is grateful to its Vendor partners for their generous sponsorship of our chapter.
PLATINUM SPONSORS
Thursday, January 12, 2012 at 8:40AM For those viewers who are "Flash-Challenged," we have also uploaded a PDF version of the slide deck.
Business Value, HDI, HDIOC, Mary Cruse, Service Desk in Slide Deck Thursday, December 8, 2011 at 10:27PM On Thursday 12/8/2011, HDIOC and HDILA held a joint awards event at the Hotel Maya in Long Beach, and HDIOC is proud to announce our winners.
Analyst of the Year is Tim Czapiewski of Molina Healthcare. Tim works in Molina's Phone Support group out of Bothell, WA, but supports many users in Southern California - and since there is no HDI local chapter in WA, we were able to bring him in under Orange County. Tim was unfortunately not able to be in attendance tonight.
Desktop Tech of the Year is Georgiana Smith, also of Molina Healthcare. Georgiana works at Molina's headquarters in downtown Long Beach, part of a Desktop team supporting over 800 employees.
Both Tim and Georgiana will move on to the Regional level of competition, where they will go up against winners from the other 9 local chapters in the Western Region. The regional winners will be flown to Orlando to compete for national honors next April.
Congratulations to Tim and Georgiana!
HDIOC 2011 Desktop Tech of the Year Georgiana Smith, with chapter president Michael Fisher
Tuesday, December 6, 2011 at 3:20PM Come see who will win! Combined event with HDILA, at the Hotel Maya in Long Beach. 6:00pm Thursday December 8. Click below to RSVP!
Tuesday, September 20, 2011 at 12:46PM 
Is there a Desktop Support Technician on your team who demonstrates superior commitment, dedication, and service to your customers?
Here’s your chance to earn them some recognition!
HDI Orange County is pleased to announce the new HDI Desktop Support Technician of the Year Award. This award will recognize technicians that exemplify the best of the best in the industry!
This award is intended for the support professional who responds to incidents escalated by the service desk that are related to customer equipment. They are the “face of support” as they generally provide face-to-face dealings with clients and customers. The ideal technician will be well rounded in technical aptitude, team orientation, leadership, customer service, people skills, and positive attitude. They should recognize and demonstrate the importance of the sharing of knowledge with their co-workers to develop problem solving techniques that can be utilized by all team members.
Nominations may be made by managers, peers, customers or support personnel.
Guidelines and criteria for the Desktop Technician of the Year Award
| To nominate a Desktop Technician, click here and complete the following online form. Please be sure to select "Orange County" as your chapter. |
HDI Orange County is also looking for judges to help us evaluate candidates. Your input will help us determine who will be our local winner. The runners-up, winner and judges will be recognized at our local event on December 8.
If the winner also wins the regional competition, they will go to Orlando next April to compete nationally at the HDI 2012 Annual Conference & Expo.
For general questions, please contact us.
Tuesday, September 20, 2011 at 12:28PM 
Is there a support analyst on your team who demonstrates superior commitment, dedication, and service to your customers?
Here’s your chance to earn them some recognition!
HDI Orange County is pleased to announce the 2011 HDI Analyst of the Year Award. This award recognizes a local analyst who exemplifies the best qualities among support practitioners.
The award is intended for front-line analysts who provide initial contact support via phone, email, web, and/or chat. The ideal candidate should be well rounded in areas such as technical aptitude, team orientation, leadership, customer service and people skills, and positive attitude. Nominations may be made by analysts, managers, peers, customers or support personnel.
Guidelines and criteria for the Analyst of the Year Award
| To nominate an analyst, click here and complete the following online form. Please be sure to select "Orange County" as your chapter. |
HDI Orange County is also looking for judges to help us evaluate candidates. Your input will help us determine who will be our local winner. The runners-up, winner and judges will be recognized at our local event on December 8.
If the winner also wins the regional competition, they will go to Orlando next April to compete nationally at the HDI 2012 Annual Conference & Expo.
For general questions, please contact us.
