Friday March 16

Malcolm Fry Free Training Event

"Power of Metrics for Optimal ITSM Performance"

• Workshop runs from 8:00 a.m. to 3:00 p.m.
• Morning and afternoon refreshment breaks provided
• Courseware and the “Good Day, Bad Day” Microsoft Excel workbook (a $99 value) provided on location
• Co-Hosted by the HDI Los Angeles and HDI Orange County

When: Friday, March 16, 8:00am - 3:00pm

Where: Yahoo!
2400 Broadway Avenue
Building D
1st Floor
Santa Monica, CA, 90404

Visit www.ThinkHDI.com/MetricsTour for details and registration. This is an opportunity not to miss!

HDIOC is grateful to its Vendor partners for their generous sponsorship of our chapter.

PLATINUM SPONSORS