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UPCOMING HDIOC EVENTS

Friday March 16

Malcolm Fry Free Training Event

"Power of Metrics for Optimal ITSM Performance"

  • Workshop runs from 8:00 a.m. to 3:00 p.m.
  • Morning and afternoon refreshment breaks provided
  • Courseware and the “Good Day, Bad Day” Microsoft Excel workbook (a $99 value) provided on location
  • Co-Hosted by the HDI Los Angeles and HDI Orange County

When: Friday, March 16, 8:00am - 3:00pm

Where: Yahoo!
2400 Broadway Avenue
Building D
1st Floor
Santa Monica, CA, 90404

Visit www.ThinkHDI.com/MetricsTour for details and registration. This is an opportunity not to miss!

 

 

 

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WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

SPONSORS

HDIOC is grateful to its Vendor partners for their generous sponsorship of our chapter.

PLATINUM SPONSORS

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

« Presentation Slides from Mary Cruse "Caring For Our Own" - HDIOC 1/11/12 | Main | Analyst of the Year & Desktop Tech of the Year Awards Event! »
Thursday
Dec082011

HDIOC Analyst of the Year & Desktop Tech of the Year Winners

DateThursday, December 8, 2011 at 10:27PM

On Thursday 12/8/2011, HDIOC and HDILA held a joint awards event at the Hotel Maya in Long Beach, and HDIOC is proud to announce our winners.

Analyst of the Year is Tim Czapiewski of Molina Healthcare. Tim works in Molina's Phone Support group out of Bothell, WA, but supports many users in Southern California - and since there is no HDI local chapter in WA, we were able to bring him in under Orange County. Tim was unfortunately not able to be in attendance tonight.

Desktop Tech of the Year is Georgiana Smith, also of Molina Healthcare. Georgiana works at Molina's headquarters in downtown Long Beach, part of a Desktop team supporting over 800 employees.

Both Tim and Georgiana will move on to the Regional level of competition, where they will go up against winners from the other 9 local chapters in the Western Region. The regional winners will be flown to Orlando to compete for national honors next April.

Congratulations to Tim and Georgiana!

HDIOC 2011 Desktop Tech of the Year Georgiana Smith, with chapter president Michael Fisher

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