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« Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 1 | Main | Job Posting - Technical Support Analyst »
Monday
Mar142011

Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 2

DateMonday, March 14, 2011 at 3:48PM
Part 2 of the detailed hardcopy supplement from Rob Kleier's presentation to HDIOC on March 9, 2011.
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