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UPCOMING HDIOC EVENTS

Friday March 16

Malcolm Fry Free Training Event

"Power of Metrics for Optimal ITSM Performance"

  • Workshop runs from 8:00 a.m. to 3:00 p.m.
  • Morning and afternoon refreshment breaks provided
  • Courseware and the “Good Day, Bad Day” Microsoft Excel workbook (a $99 value) provided on location
  • Co-Hosted by the HDI Los Angeles and HDI Orange County

When: Friday, March 16, 8:00am - 3:00pm

Where: Yahoo!
2400 Broadway Avenue
Building D
1st Floor
Santa Monica, CA, 90404

Visit www.ThinkHDI.com/MetricsTour for details and registration. This is an opportunity not to miss!

 

 

 

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HDIOC IN SOCIAL MEDIA
WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

SPONSORS

HDIOC is grateful to its Vendor partners for their generous sponsorship of our chapter.

PLATINUM SPONSORS

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

« Presentation Slides from Michael Fisher "Dispatches From Afar" - HDIOC 2/8/12 | Main | HDIOC Analyst of the Year & Desktop Tech of the Year Winners »
Thursday
Jan122012

Presentation Slides from Mary Cruse "Caring For Our Own" - HDIOC 1/11/12

DateThursday, January 12, 2012 at 8:40AM
Caring For Our Own

For those viewers who are "Flash-Challenged," we have also uploaded a PDF version of the slide deck.

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